FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to Total Body Care's Customer Services FAQ page. Below you'll find answers to some of the most common questions.
Delivery
Q: What are your delivery options and times?
A: We offer various delivery options to suit your needs, including standard and express shipping.
Standard Delivery (UK): 3 to 5 working days: £3.95
Express Delivery (UK): 1 to 2 working days: £7.95
Standard Delivery (Europe): 4 to 5 working days: £7.95
For further detailed information on delivery times and rates, please visit our Delivery page.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order.
Returns
Q: What is your returns policy?
A: We offer a hassle-free returns policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. For more details, please check our Returns page.
Q: How do I return an item?
A: To return an item, please follow the instructions on our Returns page. Ensure you include your order number and reason for return.
Loyalty Rewards
Q: How does the Loyalty Rewards program work?
A: Our Loyalty Rewards program allows you to earn points on every purchase, which can be redeemed for discounts on future orders. For more information on how to join and start earning points, please visit our Loyalty Rewards page.
Q: How do I check my Loyalty Rewards points balance?
A: You can check your points balance by logging into your account on our website. For detailed steps, visit our Loyalty Rewards page.
Contact Us
Q: How can I contact customer service?
A: Our customer service team is here to help! You can reach us via email, phone, or our contact form. For all contact details, please visit our Contact Us page.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday from 9 AM to 5 PM. For more information, visit our Contact Us page.
Authenticity
Q: Are you an official stockist for the brands you sell?
A: Yes, Total Body Care is proud to be an official and authorised stockist for all the brands we offer. This ensures that you receive genuine, high-quality products directly from the manufacturers. Shop with confidence knowing that our products are authentic and sourced from trusted suppliers.
Ethics & Sustainability
Q: Do you work with brands that offer organic, vegan, and cruelty-free products?
A: Yes, we offer a wide selection of products from various brands that cater to different ethical preferences. Many of our brands provide:
- Organic products: These products are made with ingredients grown and processed without synthetic pesticides, herbicides, or fertilisers.
- Vegan products: These items are free from any animal-derived ingredients or by-products, making them suitable for those following a vegan lifestyle.
- Cruelty-free products: We prioritise partnering with brands that do not test their products or ingredients on animals, ensuring a more compassionate approach to beauty and self-care.
Q: What about your own ethics and sustainability practices?
A: At Total Body Care, we are committed to ethical and sustainable business practices that minimise our environmental impact and support a healthier planet. Our practices include:
- Using eco-friendly packaging materials
- Implementing energy-efficient operations
- Sourcing sustainable and responsibly produced products
- Reducing waste through recycling programs
- Offering green shipping options
If you have any other questions, feel free to reach out to us through our Contact Us page. We're here to help!
